Scheduling Appointments: To secure an appointment, a credit card is required at the time of booking. The card will not be charged upfront but will be processed at the end of the treatment. While a doctor’s referral is not required for massage therapy, clients are encouraged to confirm insurance coverage and any necessary pre-approvals for massage therapy with their health insurance provider beforehand.

Pricing: All treatment fees are listed before the addition of 13% HST, which will be added at checkout. After the session, a detailed receipt will be provided for clients to submit to their insurance for reimbursement.

Insurance & Billing: At this time, Motor Vehicle Accident (MVA) and Workplace Safety & Insurance Board (WSIB) claims are not accepted, and direct billing is not available. A receipt will be provided after treatment for clients to file insurance claims independently.

Payment Options: Debit, Visa, Mastercard, AMEX, and E-transfer (to nicolecoronel.rmt@gmail.com) are accepted for payment. Cash is not accepted, as no register is kept on-site.

Cancellation Policy: To respect everyone’s time, a 24-hour notice is required for cancellations or rescheduling. Cancellations within 24 hours will be subject to 50% fee of the booked service and no-shows will be subject to the full cost of the booked service. No insurance receipts will be provided for cancellation or no-show fees.

Accessibility: The office is located on the second floor and is not wheelchair accessible, as there is no elevator in the building.

Parking: There is ample free on-site parking available, on a first-come, first-served basis.

Thank you for your understanding and for respecting the time and space shared. I look forward to supporting you on your journey toward wellness and recovery.